Support
Help, without the hold music
Most answers are one search away. When they aren't, a human picks up in under 60 seconds.
Popular topics
What do you need help with?
Where is my shipment?
Live status, map position and full scan history by tracking number.
Customs & duties
Understand paperwork, HS codes and who pays import charges.
Billing & invoices
Download invoices, understand surcharges and update payment details.
Damage or loss
File a claim within 30 days of delivery with photos and documentation.
Change a delivery
Redirect, reschedule or hold a shipment at a Global X access point.
Account help
Portal access, user permissions and contract rate questions.
Still stuck?