Serving 220+ countries and territories with 24/7 shipment visibility.
Legal
How Global X Shipping handles personal data across bookings, tracking, invoicing and support.
We collect the details you give us when you book a shipment, create an account, track a parcel or contact support — including names, addresses, email addresses, phone numbers, shipment contents and payment status. We also record technical information such as IP address, browser type and pages visited.
Your information is used to move, track and deliver shipments, produce labels, invoices and receipts, verify identity, prevent fraud, meet customs and regulatory obligations, and respond to complaints or support requests.
To complete a delivery we share the minimum necessary data with the carrier you selected, with customs and border agencies, and with last-mile partners. We never sell your personal data to third parties.
Shipment records, invoices and customs declarations are retained for as long as required by trade and tax law. Account data is retained while your account is active and removed on request unless we are required to keep it.
Access to shipment and account data is protected by role-based access control, encrypted transport, hashed credentials and row-level database security. Only authorised operations staff can view administrative records.
You may request access to, correction of, or deletion of your personal data, object to processing, or request a portable copy. Requests can be submitted through the contact form and are answered within 30 days.
We use strictly necessary cookies to keep you signed in and to remember session preferences. No advertising or cross-site tracking cookies are used.
Questions about this policy can be sent through the contact form on this website and are handled by our data protection team.
